As of right now? Nothing.
There is this pesky order status indicator in iteparts.com accounts that shows the "status of your order", but at this time, it is, unfortunately, completely inaccurate. It is a byproduct of the site's construction, and we cannot get it removed. We have tried and are continuing to do so.
Intercon Truck of Baltimore and iteparts.com only ship to the continental United States, Alaska, Hawaii, and Canada. Shipping of any nature to Alaska and Hawaii can and will be very expensive. When shipping to Canada, all matters regarding customs will be up to the Customer to handle (including any customs fees). We do NOT ship LTL (or Truckload) shipments to Canada based on online orders. Contact us directly for purchases of this nature.
We cannot tell you what you will pay for shipping ahead of time, because we do not have access to that information. Once you reach the final page of checkout, shipping costs are calculated, as now our shipping module knows all it needs to know in order to estimate the cost to ship an order. Shipping costs are shown BEFORE you enter payment information to submit your order. If the shipping cost looks a bit off (for example, $50 to ship ten nuts and bolts to you) then send an email containing the part number(s) you are trying to order to email@example.com and we will look into it and get back to you as soon as any issues are resolved.
Note, as Fuel Prices continue to surge, shipping prices will rise as well, so don't be surprised if shipping for your next order is double that of your previous one.
If you would like to order through iteparts.com and pick it up in-store, the process is fairly simple. In the Order Comments box at the end of checkout, let us know that you will be picking up the order in-store. You can do that by typing something along the lines of, "I would like to pick up this order in store". You should know:
Of course, to make things as easy as possible for the both of us, we could simply confirm stock, place the item aside, and you can purchase it once you arrive, as you would at any other store.
Unless the products specifically say "Request for Quote - Maryland" or "Request for Quote - Pennsylvania" to the right of the product image--
-- we do not send quotes, and we cannot tell you what you will pay for shipping ahead of time. To know what you would be spending on an order, it's fairly simple.
Let's say you want Buyers toolbox 1729415, quantity 25. Add 25 of 1729415 to your cart and head to the checkout. Once you reach the final page of checkout, shipping costs are calculated, as now our shipping module knows all it needs to know in order to estimate the cost to ship an order. If you live in Maryland (MD) you will be charged Tax (0.6%). Whatever your total says on the final page of the checkout is exactly what you or anyone else will pay.
This is a question we get a lot. Below will be the usual errors and how to fix them:
NO SHIPPING METHODS FOUND - This is an indication that the items you are ordering may be missing dimensions or weight in our system, which due to the imperfect nature of computer systems can happen from time to time. If you are experiencing this error, send an email listing the parts you are ordering to firstname.lastname@example.org. We will fix them as soon as possible and respond to your email when the issue is resolved.
PAYMENT ISSUES - Due to several dozen attempts at fraudulent orders by bad people, we have had to crank up our website's security considerably. If you are going through the checkout process via Credit Card, you have to be very precise. That means that whatever billing address you enter during checkout MUST match the billing address on file with the credit card, character-for-character. If the Credit Card is billed to '123 E-Business Pl', then your billing address absolutely has to say '123 E-Business Pl'. Not East Business, not Business Place. It has to be an exact match. If you have tried EVERYTHING, meaning the billing address on the credit card statement, the business address if it's a company credit card or EVERYTHING ELSE you can think of, contact us and we will see what we can do. If you are going through the checkout process with PayPal, you should have no issues, since PayPal already verified your address the moment you signed up for an account.
I HAVE BEEN CHARGED MULTIPLE TIMES - No, you have not. Simply submitting an iteparts.com order does not mean you have been charged for anything; it means that your financial institution has placed those funds on "hold" from your available funds in preparation for when we process the order. If you attempt to enter an order, and it encounters an error each time you try, but your online credit card account summary is showing multiple "charges", this means your financial institution has put the necessary funds aside several times. When we process your order, no funds are taken until we complete processing, and funds can only be taken ONCE because the system will not allow for payment to be processed multiple times on a single order. Your account will return those unused allocated funds with your total balance automatically after a few days. Also, successfully submitting an iteparts.com order results in an Order Confirmation being sent to the entered email address at a 1:1 ratio. If you attempted to submit an order five times, and your online credit card summary shows five instances of the purchase, but you only got one Order Confirmation, then only one order successfully went through.
If you do not live in the same state as us, which is Maryland (MD), you will not pay tax. If you do live in Maryland (MD) and want to register as Tax Exempt with us, it's a two-step process:
Once we have your Tax Exempt documentation on file, you will only have to do Step Two for future purchases. Please note, on the Order Confirmation you receive after submitting your order, it will still show you as "being charged for Tax", but this is not the case. When we go to process your order and actually pull funds via chosen payment method, we deduct the Tax. If you require an Invoice that reflects those changes, let us know that in the order comments box when completing Step Two.
The simplest answer is, "maybe". iteparts.com is a small facet of a larger company, Intercon Truck of Baltimore, therefore our inventories are one and the same. Some parts we are guaranteed not to stock, while there is a small chance with others. It largely depends on the manufacturer:
Parts that we "do not stock" are drop-shipped directly from the manufacturer to the customer, so there is no need for us to keep them here. Remember, just seeing a part listed on iteparts.com does NOT guarantee that we have it in stock, only that we have had it in stock at some point or another.
In cases of extreme stock shortages or lengthy lead times, such as during the winter months, we will contact a customer with this information either by phone call, email (in response to your order confirmation), or both, provided that we have been made aware of the shortages. If we do not hear back from you in 48 hours, we will process your order fully and you will be on the hook for cancellation fees (as detailed in our Terms of Sale). If you want a definitive answer on the stock as fast as possible, feel free to call the manufacturers directly prior to placing your order. They can answer general questions about stock or product specifications a whole lot better than we can.
First and foremost, we do NOT offer overnight shipping. For any reason. Ever. The conditions which have to be met in order for you to actually get your stuff overnight are so precise that it usually is just as fast to do normal ground shipping. Don't waste your money.
Lead times and shipping times vary greatly between manufacturers, and things will take significantly longer if you place an order for parts from two different manufacturers. Contacting us or the relevant manufacturers ahead of time to confirm stock is the fastest way to figure out how long of a wait you are in for. Below is a list of manufacturers we offer on iteparts.com, along with a rough, general estimate of how long it will take to receive their products (lead times vary greatly for LTL shipments):
Hopefully, the explanations above have answered many similar questions or concerns you may have about iteparts.com. For a more detailed explanation of our Terms of Sale related to Shipping and Returns, click HERE.